From ordinary password resets to sensitive customer complaints that require a more human touch, it's easy to feel like you're simply reacting to Latest Mailing Database customer queries instead of providing strategic support. Customer support has traditionally been considered reactive work. At Intercom, we help our customers troubleshoot and ultimately resolve their requests through a mix of proactive, self-service and human support. As with other customer-facing environments, this requires sustained energy, empathy, and enthusiasm to meet and exceed customer expectations. "Through personal development and adopting a growth mindset, I have transformed my relationship with customers and teammates.
But the reality is that demanding customers, high attrition rates, and sheer volume of customer queries can escalate and wear out even the Latest Mailing Database most experienced support rep. This pressure can have a ripple effect throughout your department – draining team morale, affecting performance and damaging your relationship with your customers. Without space to reflect and recharge, your team can quickly become exhausted as the gap between customer needs and team resources widens. As a Senior Customer Support Engineer at Intercom, I had access to internal leadership development that broadened my understanding of what success in customer support looks like.
Through personal development and adopting a growth mindset, I have transformed my relationship with clients and teammates. So what's the secret to increasing a team's productivity while maintaining morale? You need to inspire your team to Latest Mailing Database seek MORE Looking for The most important lesson I learned was to always seek more This means leveraging motivation, optimism resilience and empathy to perform at your best. While each trait has individual value, together they form a powerful personal strategy for empowering you, your customers, and your teammates.1. The two types of motivation You've probably heard of the phrase “action before motivation”. This means that instead of waiting until you feel like doing something, you should just do it, which in turn will make you more motivated to complete the task. But did you know that there are two specific types of motivation.